User experience in the charity sector

The higher education sector has become a much more competitive market since the increase of tuition fees, and a proliferation in online learning has given prospective students more learning options.

The role digital plays in attracting and teaching a tech-savvy audience is more important than ever.?Webcredible has experience working with universities and other HE institutions to create fantastic user-centred digital products.

UX guidelines for retail businesses

Below are some of the user experience basics not to forget when designing digital platforms for retail?

01-orange.png?Finding a course

  • Homepage: Clear starting points?to engage students
  • Course finder: Helping students?find the ideal course
  • Course information: Comprehensive?& optimised for on-screen reading

02-orange.png?Making a commitment

  • Cost of studying: Easy-to-find information?about fees and additional information
  • Applying for a course: Comprehensive?information and clear instructions?

03-orange.png?University life

  • Accommodation: Availability,?options & costs explained
  • Campus & facilities: Showing where?learning (and leisure) takes place

04-orange.png?Multi-channel design?and brand perception

  • Visual design: Modern & readable design?that showcase's the university brand
  • Social engagement: Meeting?prospective students on their terms
  • Mobile & tablet experience: Tailored?for touch & diverse screen sizes

Multichannel retail industry user experience report 2012

University websites - who's making the grade? This report benchmarks 10 UK universities against 10 key areas of user experience, it is an essential guide for anyone responsible for increasing student uptake at educational institutions.

We have reports for different sectors and user experiences

See all reports

Are we right for each other?

  • We'll set you up for a digital world We innovate, do training, change cultures, and design products and services to transform business performance

  • We spend a lot of time with your customers We use insight to drive all decision-making, helping you build deep and meaningful customer relationships

  • Collaboration is in our DNA We’ll take you on the journey with us, collaborating throughout to gain the highest levels of stakeholder buy-in

  • We'll get you from A-B, fast Our heritage as a UX agency enables us to work in an agile way, facilitating rapid innovation and problem solving

  • We really know what we’re doing We've been doing experience design, UX, service design and digital transformation for ages, before they became buzz words

Our work in the Charity & Non-profit sector


    Complete redesign leads to massive efficiency improvements

  • Weatherbys Bank

    Redesign and build of a modern online banking platform, in line with the digital vision

  • Virgin Trains

    Ongoing partnership leads to countless conversions in the purchasing funnel

  • Heathrow Express

    Multichannel service design ensures optimal customer experience

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