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Digital maturity audit

A comprehensive review of where you're at - and where you should be - with digital culture and capability

Why do a digital maturity audit?

By assessing current performance against a baseline, we can create a digital transformation roadmap that brings customer-centred thinking and innovation into the heart of your business.

We'll benchmark where you currently sit on the digital maturity scale and then put together a roadmap for long-term change, based on your appetite for change and business objectives.

What does the digital maturity audit involve?

We'll review your organisation against our digital maturity model, showing us all exactly where you are in the digital transformation process.

We'll look at how you're performing against best practice guidelines and trends which we've developed over the years (and which we continue to refine).?Specifically we'll review:

  1. Culture – Are you truly customer-centred and does design thinking flow throughout your business?
  2. Capability – Do you possess (and retain) the skills and knowledge required to develop and iterate customer-centred digital products/services?
  3. Processes – Do your internal ways of working allow for rapid product ideation and development processes?
  4. Supplier relationships – Are your agencies/consultancies genuinely adding value and driving your products/services forward at pace?

We'll meet with and interview key stakeholders across your business, spending a lot of time in your offices to truly understand where you're at. After carrying out the review we'll work with you to put together KPIs and a plan-of-action to get you where you need to be.

We'll review every part of how your business works

When's the best time to do the digital maturity audit?

We'll carry out our digital maturity audit right at the start of our relationship, helping you understand where you currently sit on the digital maturity scale and preparing you for your digital transformation.?

After the audit, we'll engage with senior stakeholders to define a vision and then put together a program of work on how to get there.

We'll then work closely with you throughout your digital maturity journey - carrying out activities such as cultural change programs, design thinking workshops and capability building - making sure you become a truly customer-centred digital-first organisation.

Like what you see?

How exciting, let's get started

Our end-to-end UX process

  • Cultivate

    We transform businesses to embed innovation and customer-centred thinking

    You are here

  • Investigate

    We carry out research to understand your customer needs

  • Innovate

    We disrupt industries with new digital products and ways of working

  • Accelerate

    We design to re-imagine and optimise digital (& non-digital) experiences

Tools we use to cultivate

We transform businesses to embed innovation and customer-centred thinking

Are we right for each other?

  • We'll set you up for a digital world We innovate, do training, change cultures, and design products and services to transform business performance

  • We spend a lot of time with your customers We use insight to drive all decision-making, helping you build deep and meaningful customer relationships

  • Collaboration is in our DNA We’ll take you on the journey with us, collaborating throughout to gain the highest levels of stakeholder buy-in

  • We'll get you from A-B, fast Our heritage as a UX agency enables us to work in an agile way, facilitating rapid innovation and problem solving

  • We really know what we’re doing We've been doing experience design, UX, service design and digital transformation for ages, before they became buzz words

Don't take our word for it, see how we cultivate in action

  • SSE

    User experience partnership shapes rapid digital transformation

  • Age UK

    Digital transformation so Age UK can keep helping millions of older people love later life

  • VoucherCodes

    User experience transformation embeds user-centred practices into design process

  • Weatherbys Bank

    Redesign and build of a modern online banking platform, in line with the digital vision

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